Utility Customer Service

Utility Services

The City of Ashland provides electricity, water, and sewer to all Ashland households. All services are included in one monthly billing statement. Ashland customers may also sign up for City internet service through Ashland Fiber Network (AFN). If you select AFN as your internet provider, this service will be included in the same monthly billing statement as the rest of your City utilities. (Learn about AFN.)

Utility Questions

Need assistance with your bill, or have questions? 

In-person assistance is also available at the following times and locations:

Don't have access to email or you service has been shut off? 

  • Please call 541-488-6004, follow the prompts, press the number for applicable situation and someone will contact you in a timely manner.

Pay Your Monthly Bill

Options to pay your bill include:

  • Pay your bill online:
  • Make a payment at the City Utilities Kiosk (credit card, check, or exact cash accepted - you will need your account number and customer ID or your most recent bill)
  • Drop it at the payment drop box at the corner of City Hall, 20 E Main St in Ashland
  • Drop it at the white payment drop box on the Plaza in downtown Ashland (drop box is adjacent to the mailbox on the Plaza)
  • Drop it at the white payment drop box near the Police Station at 1175 E Main St
  • Pay by phone at 541-488-6004. You will need your account number and your customer number. Press option one
  • Mail your payment to:

City of Ashland 
PO Box 35038
Seattle, WA 98124-3436

Wondering why you mail your payment to Seattle? See our FAQs below. 

Payment Plan and Low-Income Assistance

Are you behind on payments and need assistance? Complete an online form and start the process of setting up a Payment Plan - apply today!

Assistance for low-income customers is also available through the Ashland Low Income Discount Program.

If you need assistance with the delinquent portion of your bill, the following local organizations may be able to help:

  • Access 541-779-9020
  • Adult and Family Services 541-482-2041
  • Salvation Army 541-772-8149
  • St Vincent De Paul 541-708-5650
  • Jackson County Fuel Committee 541-488-2905
  • Opportunities for Housing, Resources, & Assistance 541-631-2235

Average Your Monthly Bill

Would you like to pay an average amount each month for your utility bill? The City of Ashland offers the Equal Payment Program to divide the total cost of utilities used each year into 12 equal monthly payments.

Other Important City Utility Information

As always, if you have any questions along the way, please email Customer Service. (Email is the most efficient form of communication.) 

Additional Help

  • Looking to save money on your energy bill? Schedule a no-cost Home Energy Score audit. Learn more. (This program will be available through May 7, 2026.)
  • To access your account, select Citizen Self Service. If you have not created an account, you will need to register for your new account.
  • Note: CID is your Customer ID, found on your billing statement. The City accepts Visa and MasterCard for debit and credit card payments only. We apologize for any inconvenience.
  1. Why do I mail my Utility payment to Seattle?
  2. How to pay at the City Utilities Kiosk?
  3. How to enroll in credit card automatic payments?
  4. How to enroll in checking account automatic payments?
  5. How to update credit card for automatic payments?
View All FAQs