Utility Connect Order

Any person, firm, or corporation desiring electric, internet, water, and/or sewer service from the City of Ashland must apply in writing and agree to abide by the rates, rules, and regulations of the City set forth in Ashland Municipal Code 14.02.

Service Application - Initial service with the City must be made by completing the connect form below. Subsequent utility service may be made by email, providing the credit history is in order, and all charges are current.

Deposit Payment / Establishment of Credit - Either a deposit equal to 1.5 months of the average monthly charges for the connecting service address or a “Letter of Credit” is required to establish credit with the City. A Letter of Credit must be from a utility company (water/electric/sewer/gas) and must show no more than 1 delinquency during 10 consecutive months within the last 3 years. You can submit your letter of credit any time after submitting your connect form by emailing it to utilitybilling@ashlandoregon.gov (please reference the new address you are connecting to).

Deposits are returned as credit to the utility account after 10 months of on time payments, and no further deposit is required for future service applications for the same type of service. The deposit will be applied to the final bill upon closing of the account if not refunded previously.

Bills - All bills are due and payable upon receipt. If bills are not paid by the next billing date, a notice complying with Ashland Municipal Code 14.02 shall be given that service will be disconnected if the overdue charges are not paid by the date specified. If service is disconnected, service will be restored when the total amount is overdue and the reconnection fee has been paid in full. Failure to receive a bill does not excuse payment, penalty, or turnoff.

It is the responsibility of each customer to establish and terminate their own service upon moving in or out of a residence. Failure to do so may result in additional charges.

Please complete this form to request a utility service connection. Orders for same-day service must be received by the City by 1 pm.

Connect to City Utilities

  5. Can ONLY be one individual

  14. Entities/Businesses please enter EIN here

  17. Entities/Businesses please enter 00-00-0000

  19. I authorize the City of Ashland to enroll me in paperless billing.
  22. I don't have a Letter of Credit and understand that I will be billed the deposit. If I do not pay the deposit by the due date of my first bill, I understand that my services will be subject to disconnect per AMC 14.02.020.

    Ashland Municipal Code 14.02

  26. Ashland Fiber Network (AFN)

    Sign up for AFN internet service and find out about bundled services offered by AFN’s retail partners. 

  28. By submitting this form, I authorize the City to activate my utility account and agree to abide by the rates, rules and regulations of the City.

    29. Leave This Blank:

  31. This field is not part of the form submission.